Workplace investigations are delicate and complex processes where emotions run high, and information is crucial. An interviewer's approach can make or break the entire process in this high-stakes arena. Yet, despite its crucial role, the interview – arguably the most important part of any investigative process – often fails to reach its full potential.
Gone are the days of interrogation-style tactics or operating on instinct. Research paints a clear picture that such approaches tend towards intimidation, negative emotional responses, and memory clouding and can even trigger false confessions. This can ultimately jeopardise an entire investigation, leaving a trail of distorted narratives and questionable findings and exposing originations to serious legal consequences.
Fortunately, a paradigm shift has occurred with the emergence of collaborative and ethical interviewing models, like the P.E.A.C.E. method.
Introducing the P.E.A.C.E. Method for Effective Interviewing
The P.E.A.C.E. method is delineated into five key stages: 1) Preparation and Planning, 2) Engage and Explain, 3) Account, Clarification and Challenge, 4) Closure, and 5) Evaluation. Each stage is pivotal in establishing a conducive environment for truthful and detailed disclosures, from the initial preparation to the reflective evaluation post-interview. This structured approach not only enhances the quality of the information gathered but also reduces the potential for false confessions and the ensuing legal complications.
This approach fosters a collaborative environment where interviewees feel safe and supported, leading to more accurate and reliable information. This translates to stronger, more reliable outcomes, reduced risk of false confessions and legal consequences, and, ultimately, greater trust in your organisation.
Like any other valuable skill, investigative interviewing relies on experience and dedicated practice. While natural talent can play a role, true mastery comes from understanding the nuances of communication and applying proven techniques like the P.E.A.C.E. model.
At Riskwise, our investigators are highly skilled and experienced in applying the P.E.A.C.E model. Partnering with Riskwise is an investment in truth, fairness, and reduced risk. Our highly skilled team of professional investigators brings unmatched expertise in effective and ethical interviewing.