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Our Aged Care Investigations ensure the highest standards of care and safety for the elderly, aligning with the Aged Care Quality Standards.

Assessments and investigations are conducted in accordance with the standards set by the Aged Care Quality Standards and Serious Incident Response Scheme.


Our assessments and investigations encompass:


  • Complaints and incidents related to abuse, neglect, inappropriate sexual conduct, missing consumers, coercion by workers and use of unreasonable force.

  • The use of restrictive practices, critical incidents, deaths, injuries (incl. unexplained injury), safety violations and medication errors.

  • Compliance and front-line practice reviews and assessments.

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