Trust

POINT

Independent Whistleblower Hotline and complaints reporting platform, backed by Riskwise's expertise.

An all-in-one complaints reporting platform and service.

TrustPoint is a complete whistleblower and complaints management solution delivered through a secure online portal and 24/7 hotline. It gives employees, contractors and third-party stakeholders a safe, confidential (optional anonymous) way to speak up about inappropriate or unethical behaviour within your organisation that could otherwise go unreported.

TrustPoint is backed by experienced Riskwise consultants, who promptly triage and assess reports, provide clear and actionable information to your organisation, and integrate seamlessly with existing systems and governance frameworks to support compliance, reduce risk, and strengthen a speak-up culture.

Gain Access to Independent Expertise

Intake and triage by experienced workplace consultants.

Confidence in Compliance & Risk Management

Meets all legal and ethical obligations, protecting people, culture, and reputation.

Empower People to Speak Up

Online portal, mobile accessibility, and 24/7 hotline + awareness materials & resources

Access to Specialist Support

Direct access to specialist governance and investigative support.

Confidential. Secure. Compliant.

TrustPoint provides a secure, independent channel for reporting misconduct and wrongdoing, ensuring you meet legal obligations, manage risk, and maintain trust in your organisation.

Risk Management

Identify and act on serious issues early to reduce legal risk, prevent safety incidents, and minimise harm to people and operations.

Culture & Trust

Foster a culture of respect and transparency that strengthens relationships internally and enhances your organisation’s reputation externally.

Operational Efficiency

Streamlined intake, triage, and reporting processes save time and reduce internal workload.

Actionable Insights

Access clear, structured information that gives you the insight and context needed to make confident decisions and proactively manage risks.

Key Advantages of TrustPoint

Protected by an ISO 27001:2013-certified security framework to keep all information secure and confidential.
Confidential 24/7 access via an easy-to-use online portal, QR codes, mobile accessibility, and hotline, allowing reporters to choose the method that works best for them.
Reports are received and triaged by experienced Riskwise consultants, never a call centre, ensuring effective information collection, assessment, and impartiality.
Through our online portal, reporters can track the progress of their reports, add further details, and answer follow-up questions while remaining anonymous if they choose. The platform also supports encrypted voice message submissions, with automatic voice alteration to protect the reporter’s identity.
We provide clear, actionable insights highlighting key risks and considerations, helping you respond effectively.
Configured to fit your governance frameworks, policies, and processes so the service works seamlessly within your existing frameworks and operations.
Custom-branded posters, QR codes, and email templates to promote the service and encourage reporting.
Connect with experienced investigators whenever you need them, with ongoing advisory and investigative support available to help manage complex or sensitive matters from start to finish.
We can create a fully tailored whistleblower framework for your organisation, including policies, procedures, reporting pathways, and communication strategies.

Tailored For Your Sector

Trust Point can be configured to meet the compliance, reporting, and safeguarding requirements of highly regulated industries. Leveraging Riskwise’s deep expertise, we deliver a solution customised to your industry obligations.

NDIS and Disability Services

Child Protection and Family Services

Aged Care and Community Support

Healthcare and Hospitals

Education and Training Providers

Financial Services and Insurance

Mining, Energy, and Infrastructure

Government and Public Administration

From intake to triage, our processes and safeguards are built to support the specific risks, obligations, and operational contexts of your sector, ensuring your whistleblowing framework not only meets regulatory standards but strengthens trust across your organisation.

Build Your Own TrustPoint Experience

We can shape TrustPoint to reflect your organisation’s identity, branding, and processes, so it feels like a natural part of your workplace.

Branded Experience

Apply your logo, colours, and style so the platform looks and feels familiar.

Policy and Process Alignment

Embed your definitions, obligations, and internal procedures into the reporting flow.

Organisation-specific Details

Include your key contacts, support services, or employee programs alongside the reporting form.

Service Availability Options

Adjust hotline and response hours to fit your operational requirements.

Customised Reporting Forms

Tailor fields, categories, and prompts to capture exactly what your organisation needs from the first report.

How TrustPoint Works

From first report to final resolution, Trust Point streamlines every step of the whistleblowing process, ensuring matters are handled efficiently, securely, and in full compliance with legislative requirements.

Step 1: Report Submission

Employees, contractors, or third parties submit a report via the secure online portal, QR code, mobile device, or 24/7 hotline. Reports can include written details or recorded voice messages, with the option to remain anonymous.

Step 2: Independent Intake & Triage

Each report is received directly by a Riskwise specialist, never a call centre, who documents the matter, assesses its nature and urgency, and summarises key risks and compliance considerations.

Step 3: Case Review & Management

Your authorised representatives access the central Trust Point platform to review the report, track case progress, and engage in secure two-way communication with the reporter if further information is required.

Step 4: Resolution & Support

Cases are closed with documented outcomes and, where needed, Riskwise can provide full investigation services. Throughout the process, you receive clear, actionable insights to strengthen internal governance and prevent recurrence.

Whistleblower tips uncover 43% of fraud cases globally. More than three times as many as internal audits (14%) or management reviews (13%), with over half of those tips coming from employees.

Anonymous reporting systems are particularly effective. Independent or anonymous channels significantly boost detection rates of misconduct and unethical behaviour.

Modern regulations increasingly mandate secure reporting channels. In Australia, the Corporations Act 2001, Public Interest Disclosure laws, and WHS legislation all require or strongly recommend robust, confidential pathways for raising concerns.

Psychological safety matters. When employees know they can speak up without risk, it builds trust, improves engagement, and helps surface issues before they escalate.

Trust Point translates these insights into action. A trusted, compliant platform combined with our specialist oversight helps you detect, manage, and resolve issues swiftly, without burdening your internal team.